IQ Z11 Terms & Conditions – Know This Before Using the Platform

IQ Z11 (website: iqz11.app) is an online gaming and betting platform offering Sports Betting, casino games, jackpots, and lottery services to users in Bangladesh. By using any IQ Z11 service, you are deemed to have accepted these Terms and Conditions.

Definitions of key terms used throughout this document are provided below:

• "Platform" — refers to the IQ Z11 website and mobile app.
• "User" — the person who is registered on IQ Z11 and using its services.
• "Account" — Each user's personal digital account.
• "Funds" — money held in a user's account.
• "Bet" — any wager placed on a game or event.
• "Bonus" — any incentive or additional credit granted by IQ Z11.

To open an account on iq z11, you must provide accurate and complete information. Accounts created with false or incorrect details may be suspended at any time, and any funds held in such accounts may be forfeited.

Each person may hold only one account. Having multiple accounts is a violation of IQ Z11's terms and may result in all accounts being closed.

1. You must provide your correct name, date of birth, phone number, and address at the time of registration.
2. Your phone number must be verified via OTP.
3. For withdrawals above a certain amount, a copy of your national ID or passport may be required.
4. Account details can be updated at any time, though identity verification may be required.
5. Keeping the account password confidential is solely the user's responsibility.

You must be 18 years of age or older to use IQ Z11. This platform is strictly off-limits for minors. If we determine that a minor is using an account, that account will be closed immediately.

The eligibility requirements to use iq z11's services are as follows:

• Must be 18 years of age or older.
• Must be a legal citizen or resident of Bangladesh.
• You must be of sound mind and capable of making your own decisions.
• Iq z11 employees and their immediate family members are not permitted to participate in certain games.
• Individuals on the self-exclusion list are not permitted to open an account.

Deposits at IQ Z11 can be made via bKash, Nagad, Rocket, and other approved payment methods. All deposits must be made in Bangladeshi Taka (BDT).

• Minimum deposit amount: ৳100 (one hundred BDT).
• The maximum single deposit amount is determined by your profile verification level.
• Deposits are typically instant — though some methods may take 5–15 minutes to process.
• No additional charges are applied to deposits.
• Deposits from third-party accounts are not permitted.
• All deposits comply with AML (Anti-Money Laundering) regulations.

If a deposit fails, check your bank or mobile banking app first. If the amount was deducted but hasn't appeared in your account, contact IQ Z11 support immediately.

The following conditions apply to withdrawals from iq z11. iq z11 is committed to ensuring payments are processed quickly and without hassle.

1. Minimum withdrawal amount: ৳300 (three hundred BDT).
2. Withdrawal requests are typically processed within 30 seconds to 3 hours.
3. Identity verification is mandatory for large withdrawals (over ৳50,000).
4. Withdrawals must be made using the same method used for the deposit.
5. Bonus funds can only be withdrawn after meeting the specified wagering requirements.
6. The maximum daily withdrawal limit is ৳5,00,000.

Certain rules must be followed when placing bets on iq z11. These rules are designed to ensure a fair and consistent experience for all users.

• Bets can be changed or cancelled up until an event begins.
• Once an event has started, bets can no longer be cancelled — the cash-out option may be used if available.
• If an event is abandoned or postponed, the bet will be voided and the full amount refunded.
• IQ Z11 reserves the right to void any bet recorded due to incorrect odds or a technical error.
• Minimum and maximum bet amounts are set for each event.
• If any single selection in an accumulator bet is wrong, the entire bet is lost.
• Bets will be voided if match fixing or abnormal betting patterns are detected.

IQ Z11 reserves the right to close or modify any betting market at any time. Odds are variable and update in real time based on event conditions.

IQ Z11 offers welcome bonuses, reload bonuses, free spins, and other promotional offers from time to time. Special terms apply to the use of these bonuses.

1. Each bonus has its own wagering requirements, which are outlined on the bonus details page.
2. The welcome bonus is available once per new account only.
3. Wagering requirements must be met before winnings from bonus funds can be withdrawn.
4. Any bonus that reaches its expiry date will be automatically cancelled.
5. Multiple bonus claims from the same household, device, or IP address are not allowed.
6. Iq z11 reserves the right to modify or cancel any bonus offer.

The following activities are strictly prohibited on IQ Z11. Violations may result in account closure and forfeiture of funds.

• Money laundering or transactions involving illicit funds.
• Placing bets using bots or automated software.
• Using multiple accounts to claim bonus benefits.
• Using or sharing another person's account.
• Exploiting platform vulnerabilities or hacking.
• Operating an account using false or misleading information.
• Collusion or syndicate betting.
• Any activity related to match fixing.

Iq z11 may temporarily or permanently suspend an account under the following circumstances:

• Any breach of these terms and conditions.
• Failure to complete identity verification.
• Accounts inactive for an extended period (over 12 months).
• Court orders or legal requirements.
• At the user's own request (self-exclusion).

Users may close their account at any time. Any valid funds remaining in the account must be withdrawn before closure. In cases of self-exclusion, funds will be returned, but only after going through a designated review process.

Iq z11 is committed to maintaining the quality of its services. However, iq z11's liability is limited in the following areas:

• If a betting session fails due to loss of internet connection.
• If a delay occurs due to issues with a third-party payment gateway.
• If the service is temporarily unavailable due to an unavoidable technical outage.
• If a user loses access to their password or account details due to their own negligence.
• If the user shared their own password, resulting in unauthorised bets on their account.

IQ Z11's total liability shall in no case exceed the value of the transaction in question.

For any dispute with IQ Z11, please contact our customer support team first. We aim to respond within 72 hours.

1. Start by submitting your complaint via support email or live chat.
2. Please attach relevant screenshots or information along with your complaint.
3. The support team will investigate and respond within 7 business days.
4. If you are unsatisfied with the resolution, you may escalate the matter to senior management.
5. International arbitration law will apply in the event of a final legal dispute.

IQ Z11 reserves the right to update these Terms and Conditions at any time. For significant changes, users will be notified at least 14 days in advance via email or an in-platform notice.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly.

• The date of the most recent update will be shown at the top of the page.
• Previous versions are available upon request.
• In the case of urgent changes, updates may take effect immediately.